Refund & Cancellation Policy
Last updated: 13 May 2026
Cancellation
You can cancel your Access or Signal subscription at any time from your profile page or by emailing hello@getseatsignal.com. When you cancel:
- You keep your paid access until the end of the current billing period.
- You will not be billed again.
- Your profile, application history and saved seats remain on your account; only paid features become inaccessible.
Refunds
Subscription fees are generally non-refundable, because access to pre-public seat data and AI generation is delivered immediately on payment. We may grant a pro-rated refund at our discretion in cases of:
- A duplicate or accidental charge.
- A material service outage that prevented use during the billed period.
- A documented billing error on our side.
Statutory rights (for example, the EU 14-day right of withdrawal where it applies) are preserved. To request a refund, email hello@getseatsignal.comwith your account email and the date of the transaction. Refunds are not guaranteed and are assessed case by case.
Outcome guarantees
We do not guarantee that any application will result in a board appointment and we do not offer refunds based on application outcomes. No legitimate board-search platform can promise a seat.
Chargebacks
Please contact us before initiating a chargeback - in almost every case we can resolve the issue faster than a card-network dispute. Accounts subject to chargebacks may be suspended pending review.